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PrepaidOnline.com Help Desk

Frequently Asked Questions (FAQs)

If you do not see your question below, please submit a Support Ticket.

Once you have completed your purchase, you will receive an email message providing you with your ORDER KEY and instructions for retrieving your order from your account home page. Simply, follow those instructions to retrieve your PIN. Once you have retrieved your PIN, simply call the toll-free access number, enter your PIN and then dial the phone number of the person you are calling. If you are a new customer, you may be called by our customer support team to verify your order.

Confirming your order is our way of protecting shoppers like yourself against credit card fraud. Our customer service representatives inspect and verify all new orders to guarantee your online security and the safety of your information online. All fraudulent orders are reported to the appropriate authorities.
Yes. All PrepaidOnline.com phone cards with carrier services provided by Telegenius are instantly rechargeable! To recharge your phone card, follow the intructions below:
  •  Click on the 'Recharge My Phone Card' link on the left side of your Account Home Page
  •  Enter the PIN ## you wish to recharge
  •  Enter the 800 or Local Access ## for that PIN
  •  Select a recharge amount from the predefined list our enter a custom amount in the box provided
  •  Recharges will be billed to the credit card currently on file at PrepaidOnline.com
  •  All recharge requests are processed instantly - start using your new minutes immediately!

With PINSkip you will never have to dial your PIN ## again! To learn more about PINSkip and to Activate PINSkip for your account click here.

We offer calling cards to all countries. To determine which card is right for you, use our phone card search box to select the country you will be calling from and the destination to which you will be calling.

Connection fee cards: Usually offer lower rates, but charge you a connection fee every time you call. These cards offer more minutes and are better for longer conversations.

No connection fee cards: is usually a better choice for shorter, more frequent phone calls to a certain destination.

Please note that if you are calling to cellular phones, choose a card that highlights the cellular rates on the phone card product page. Also, note that some of our cards offer discounted rates to certain major cities within a country.

PrepaidOnline.com accepts online payments via American Express, Discover, MasterCard, and Visa.

We offer products that allow you to call to any country in the world from any phone in the United States and Canada. We also offer the PPO World Traveler card for calling from abroad to the U.S. Our phone cards work with virtually all cellular networks as well as payphones. Please note that some hotels and conference centers charge high rates to use phone lines, regardless of the calling card rate.

In most international countries, a surcharge is applied when calling to cellular phones. We incur additional charges when connecting your call and this additional charge results in rate increases.

Yes. All online transactions are handled with the industry standard 128-bit SSL encryption. This security ensures that your credit card information is kept confidential and your transaction details remain secure.

PrepaidOnline.com Wholesale Services division, offers distributors a way to sell PrepaidOnline products online or offline. Check out our product selection and learn more about our Wholesale Services Division by visiting our distributor website at http://www.gpa.net or call a Wholesale Consultant at 1-800-598-5141.

Customers can earn a free $10 recharge applied to their PrepaidOnline.com phone card by referring friends to PrepaidOnline.com. The referred member must make a purchase at PrepaidOnline.com to be credited for you to be credited with the referral.

We will be happy to exchange any unused phone card for a different phone card of equal value. Non-phone card products including Cellular Refill Cards are non-refundable.

All long distance calling cards on Prepaidonline.com have an expiration date of 100 years from date of purchase. If you need an extension beyond that time, we will be happy to extend for another 100 years.

To retrieve your password, go to the Forgot Password page. Your password will be emailed to you immediately.

To find Access Numbers for your PrepaidOnline.com calling products, click here.

Yes. The cookies function must be enabled on your computer in order for you to place an order on our website.

To enable cookies on your computer using Internet Explorer do the following:
  •  1. Go to Tools on the Toolbar at the top of your screen
  •  2. Select Internet Options
  •  3. Click on the Security tab
  •  4. Select Default Level
  •  5. Should automatically default to "Medium" level
  •  6. Hit Apply
Cookies should then be enabled on your computer and you should be able to proceed with your order.

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